Refund Policy
EsJay IT Solutions Pvt. Ltd. operates its products including CreditLive, Metabill, TimeHR, METABILLPOS (Food / Restaurant / Retailer), and SMSSAGAplatforms on a subscription model, where users pay either monthly or annually or Recurring pay to access the software and its updates. Upon expiration of each subscription period, users have the option to renew their subscription for another term. If a user chooses not to renew, access to the relevant Product's features may be limited or revoked, depending on the terms of the subscription agreement.
While EsJay IT Solutions aims to provide a satisfactory experience to all users, there may be instances where refunds are not available. For example, if a user violates our Terms and Conditions or engages in fraudulent activity, they may not be entitled to a refund upon cancellation of their subscription. Any exception to this no-refund policy, if applicable, would be clearly stated in our Terms and Conditions or in a specific subscription/project agreement.
While EsJay IT Solutions applies reasonable technology and safeguards to protect our Products and prevent unauthorized access, there is no guarantee that any Product, Service, or content/data provided will be uninterrupted, error-free, or immediately corrected in the event a defect is identified.
EsJay IT Solutions does not warrant that its Products, Services, or any data/content provided through them are free from computer viruses or other malicious, destructive, or corrupting elements.
If you have questions, concerns, or complaints about this Refund Policy please contact our email info@esjayit.com or else on contact number.